Question 1

Who is Hisense Kenya?

Accepted Answer

Hisense Kenya is the official distributor of genuine Hisense products in Kenya. We provide top-quality electronics and appliances including TVs, refrigerators, washing machines, sound systems, air conditioners, and kitchen appliances.

Question 2

What makes Hisense products stand out?

Accepted Answer

Hisense products stand out through durability built for Kenyan power and climate conditions, cutting-edge innovation (Quantum Dot QLED, ULED Mini-LED, Laser TV), affordable pricing, and eco-friendly energy-saving inverter technology.

Question 3

Where can I buy genuine Hisense products in Kenya?

Accepted Answer

You can purchase genuine Hisense products directly through our official online store (https://www.hisensekenya.com), at our official brand showrooms in Nairobi, and through authorized retail partners across Kenya.

Question 4

What is covered under the Hisense Kenya warranty?

Accepted Answer

Our official 2-year warranty covers manufacturing defects, internal component failures, and official software issues. Physical damage, unauthorized repairs, and power surges without approved stabilizers are excluded.

Question 5

How can I contact Hisense Kenya Customer Support?

Accepted Answer

You can reach our official customer service team by phone at +254 700 113 111 or via email at support@hisense-kenya.co, Monday through Saturday.

Question 6

What payment methods does Hisense Kenya accept?

Accepted Answer

We accept M-Pesa (Lipa Na M-Pesa Paybill / STK push), Visa and MasterCard credit and debit cards, and Cash on Delivery for eligible deliveries within Nairobi.

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